FAQ'S
View the frequently asked questions below:
1. How do I get started with the leasing process?
To begin, browse our website for the desired items, then complete the application available on our website. A dedicated sales expert will promptly reach out to discuss the products, provide a quote or estimated cost, and guide you through the process.
2. How does the leasing process work?
Once you have approved your quote, your dedicated sales agent will request any necessary business information required by the bank. Upon approval from one or more of our trusted banks, you will receive the initial lease documents to review and sign. You can choose your preferred leasing terms ranging between 21 - 57 months. After the equipment is funded by the bank, it will be shipped, and you can begin your payments. The best part is that once you pay off your entire lease, you will own the equipment!
3. Can I lease-to-own equipment if I have a startup restaurant or foodservice business?
Yes, you can lease-to-own our equipment even if you have a startup business. However, a guarantor will be required to sign on behalf of the startup. Typically, the guarantor is the owner of the establishment or a trusted relative.
4. What are the benefits of leasing restaurant equipment compared to purchasing?
Leasing restaurant equipment offers several benefits, including preserving your business capital, gaining major tax savings, and building your business credit. With leasing, you have the advantage of owning the equipment outright while spreading out the cost over time.
5. What happens if the leased equipment requires maintenance or repairs?
As a business owner, it is your responsibility to perform regular maintenance on the equipment, similar to a car. Refer to the user manual provided with your equipment for maintenance guidelines. Rest assured, all our equipment comes with at least a one-year parts and labor warranty. If any repairs are needed, simply contact us, and we will assist you promptly.
6. Do you offer warranty or support for the leased equipment?
Yes, all our equipment comes with at least a one-year parts and labor warranty. Additionally, we provide extended warranties for up to five years. If you need to make a warranty claim, please reach out to our customer service department, and we will initiate the process on your behalf.
7. Can I lease equipment for a specific event or temporary setup?
No, we currently only offer leasing-to-own options and do not provide temporary or short-term leasing options.
8. Do you provide installation services for leased equipment?
No, we do not offer installation services. However, we would be happy to recommend professional installers in your area upon request.
9. I haven't received any tracking information yet. What should I do?
Firstly, please check your inbox and spam folder for any missed tracking emails. If you are unable to locate any tracking information, please call your dedicated customer service agent, and they will be happy to provide you with an update on your order's racking status.
10. I already have my tracking information, but nobody has called me yet to schedule a delivery appointment. What should I do?
If you have your tracking information but haven't received a call to schedule a delivery appointment, please find the contact number listed for the shipping carrier in your tracking email. Reach out to the shipping carrier directly, provide them with your tracking number, and request a specific day for delivery.
11. I have missing items in my delivery. What should I do?
If you discover that items are missing from your delivery, please contact your dedicated customer service representative immediately and inform them of the missing items. They will promptly address the issue and work towards resolving it.
12. My shipment arrived damaged. What should I do?
If you notice any damage to your shipment, please DO NOT SIGN for the damaged equipment. Simply refuse the delivery, and we will arrange for a replacement to be sent to you. If the damage is discovered after the driver has left or upon opening the shipment, take multiple pictures of the damage and contact your dedicated customer service representative immediately. They will initiate the resolution process and assist you in finding a suitable solution.
If you have any further questions or concerns, please don't hesitate to reach out to our dedicated customer service team. We are here to provide the best assistance possible.
